Install & help
Before class, install both DreamTalk and VooV.
Install DreamTalk
RequiredChoose your device. Install once.
DreamTalk Desktop
Download, then sign in with your existing account.
Download for WindowsDownload → Run installer → Sign in
About this preview
Unsigned preview. Windows may show a publisher warning. Installation on an actual Windows PC has not yet been verified.
DreamTalk for Mac
Add DreamTalk to your Dock with Safari.
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Open this page in Safari.
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File → Add to Dock.
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Choose DreamTalk, then Add.
macOS Sonoma 14 or later. A separate Mac installer is not available.
On an older Mac, keep using DreamTalk in your browser.
Install from Chrome.
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Open this page in Chrome.
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Menu → Install app / Add to Home screen.
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Confirm Add or Install.
Example screens · menu appearance may vary.
Use your browser’s Share menu.
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Tap Share.
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Choose Add to Home Screen.
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Tap Add.
Chrome: Share is at the top right. Safari: use Share or the page menu. Keep Open as Web App on if shown.
Inside another app? Open this page in Safari first.
Example screens · menu appearance may vary.
Install VooV
RequiredInstall VooV once for your video classes.
Common questions
Can I change my class time on the same day?
Yes, until 30 minutes before your booked class. Choose Change time today. Keep the same teacher when available; another teacher is offered only for times your original teacher cannot take. The new class must remain on the same local day and before your balance expiry.
Until when can I cancel a class?
You can cancel at least 2 hours before class. Timely cancellation returns the original tokens or trial ticket with its original expiry. After the deadline, contact DreamTalk Support.
Until when can I change to a make-up class?
Make-up changes close 2 hours before class. Choose an available teacher and time within six days after the original class date. Original balance expiry still applies. After the deadline, contact DreamTalk Support.
How do I book a class?
Sign in and open My Classroom → Book lessons. Choose a time or teacher, then confirm with an eligible lesson balance. Booking closes 15 minutes before class.
How do I enter class?
Open My lessons, find your booked lesson and choose Enter class. VooV is the default. If your teacher changes the platform before the lesson, follow the platform shown on that lesson. Entry opens 15 hours before the lesson and closes when it ends, is cancelled or attendance is recorded. If the meeting link is missing, contact DreamTalk Support.
Do purchased tokens expire?
Purchased tokens and their bonus tokens have no expiry. Plan tokens have a separate expiry for each monthly release. Check the Plan tokens card for your dates.
When do monthly plan tokens expire?
Each monthly allowance expires after 40 teaching days from its scheduled release. Saturdays, Sundays and DreamTalk school holidays do not count. Only released tokens can be booked, and the lesson must start before their expiry.
What happens on a school holiday or teacher leave?
Affected future classes are cancelled and their original balances returned. Check dashboard notifications and book another available teacher or day. School holidays extend plan expiry; individual teacher leave does not extend every student’s plan.
Can I use a free trial with any teacher?
New accounts receive four daytime and four regular-hours trial tickets, valid for three weeks after approval. Choose a published teacher slot within 12:00–21:00 Philippine time. One ticket covers 25 minutes; 50 minutes uses two tickets from the same time band. Earlier trial tickets keep their recorded conditions.
Why are my trials pending?
A registration detail matched another account. Staff will review it; sharing an internet connection does not automatically disqualify you.
How do I change my password?
Open My Account, choose Change password, enter your current and new passwords, then save. You do not need to change your email.
Need a hand?
Tell us your device and what happened.
Find your messages and replies in DreamTalk support.